DevelopGuidance Privacy Statement

Updated: 29 May 2008

Information about Privacy on DevelopGuidance.com

DevelopGuidance is committed to protecting your privacy. You can visit most pages on our site without giving us any information about yourself. But sometimes (such as sending you an email about a free trial request) we do need information to provide services that you request, and this privacy statement explains data collection and use in those situations. This privacy statement only applies to DevelopGuidance.com and DevelopGuidance products; it does not apply to other online or offline DevelopGuidance sites. Please read the complete DevelopGuidance.com privacy statement.

Collection of your Personal Information

We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you are registering a DevelopGuidance product. Personal information collected by DevelopGuidance.com often is limited to username, organisation, serialnumber and e-mail address, but may include other information when needed to provide a service you requested.

For example: If you choose a service or transaction that requires payment, such as making a purchase in the Shop area of the Web site, we will request personal information necessary for billing and/or shipping, such as: name, address, telephone number, and credit card number.

When you buy and install a new product, we may ask you to register your purchase electronically. We keep this registration information on file with any information you've already given us on previous visits to our Web site.

DevelopGuidance.com also collects certain information about your computer hardware and software. This information may include: your IP address, browser type, operating system, domain name, access times and referring Web site addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of DevelopGuidance.com.

DevelopGuidance.com also collects information about which pages our customers visit within DevelopGuidance.com. This site visitation data is identified only by a unique ID number, and it is never linked with personal information unless a user consents as described below.

Use of your Personal Information

We use your personal information for the following purposes:

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To ensure our site is relevant to your needs.
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To deliver services, such as newsletters, events, training or software, that you request or purchase.
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To help us create and publish content most relevant to you.
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To alert you to product upgrades, special offers, updated information and other new services from DevelopGuidance, if you so request.
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To allow you access to limited-entry areas of our site as appropriate.
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To validate registration information.

We will merge site-visitation data with anonymous demographic information for research purposes, and we may use this information in aggregate to provide more relevant content. In some limited-entry sections of DevelopGuidance.com, with your approval, we will combine site-visitation data with your personal information in order to provide you with personalized content. If you decline permission, we will not provide you the personalized service and won't merge your personal information with site-visitation data.

We occasionally hire other companies to provide limited services on our behalf, including packaging, mailing and delivering purchases, answering customer questions about products or services, sending postal mail and processing event registration. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose.

DevelopGuidance may disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on DevelopGuidance or the site; (b) protect and defend the rights or property of DevelopGuidance and its family of Web sites, or (c) act in urgent circumstances to protect the personal safety of DevelopGuidance employees, users of DevelopGuidance products or services, or members of the public.

Your information may be stored and processed in the Netherlands or any other country in which DevelopGuidance or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country.

Control of your Personal Information

When you register, or otherwise give us personal information, DevelopGuidance.com will not share that information with third parties without your permission, other than for the limited exceptions already listed. It will only be used for the purposes stated above.

DevelopGuidance.com may send out periodic e-mails informing you of technical service or security issues related to a product or service you requested, or confirming you requested a product or service. You will not be able to choose to unsubscribe to these mailings, as they are considered an essential part of the service you have chosen.

Access to your Personal Information

We will provide you with the means to ensure that your personal information is correct and current.

You can access your personal information by contacting DevelopGuidance.com as described at the bottom of this statement, or through alternative means of access described by the service.

Security of your Personal Information

DevelopGuidance.com is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure.

Protection of Children's Personal Information

DevelopGuidance.com is a general audience site and does not knowingly collect any personal information from children.

Use of Cookies

When someone visits the site, a cookie is placed on the customer's machine (if the customer accepts cookies) or is read if the customer has visited the site previously. One use of cookies is to assist in the collection of the site visitation statistics described above.

We also use cookies to collect information on which newsletter links are clicked by customers. This information is used to ensure we are sending information customers want to read. It is collected in aggregate form and never linked with your personal information.

Web beacons, also known as clear gif technology, or action tags, may be used to assist in delivering the cookie on our site. This technology tells us how many visitors clicked on key elements (such as links or graphics) on a DevelopGuidance.com Web page. We do not use this technology to access your personally identifiable information on DevelopGuidance.com; it is a tool we use to compile aggregated statistics about DevelopGuidance.com Web site usage. We may share aggregated site statistics with partner companies but do not allow other companies to place clear gifs on our sites.

If you choose to not have your browser accept cookies from the DevelopGuidance.com Web site, you will be able to view the text on the screens, however you will not experience a personalized visit nor will you be able to subscribe to the service offerings on the site.

Trademarks
All product and company names at this website may be trademarks of their respective owners.

Changes to this Statement

DevelopGuidance.com will occasionally update this privacy statement. When we do, we will also revise the "last updated" date at the top of the privacy statement. For material changes to this statement, DevelopGuidance.com will notify you by placing prominent notice on the Web site.

Contact Information

If you have questions regarding this statement, you can write an email to info@DevelopGuidance.com.